Support

Support

Our support services maintenance each AG|Captial installation, ensuring the business operations delivers uninterrupted, high quality services to their customers.  We are continually looking to leverage new technologies to deliver enhanced support service to our clients.  Our online call centre supersedes the traditional call centre approach, by automating many of the escalation and issue tracking procedures to improve client serviceability. 

All software issues are logged using our web-based helpdesk service to provide a complete audit trail of issues from inception through resolution and to alert key staff within AG|Delta of the issue lifecycle.  Upon validation of a critical issue, Senior Management within AG|Delta are notified via SMS, along with the respective account manager and senior development leads to ensure the full visibility of the issue.

Our support team uses an automated test bed to replicate any production issue that arises within AG|Capital, to quickly identify and resolve the defect.  All patches are extensively regressioned tested before distributing to the client installation.

At AG|Delta, we understand the importance for our clients in maintaining continuous delivery of wealth services.

About AG|Delta

AG|Delta offers  Electronic Dealing, Client & Portfolio Centric Software Solutions  to the Private Wealth Management industry. Headquartered in Singapore with offices across Asia Pacific, we are a recognized innovator in financial technology .

Our clients are many of the fastest growing global and regional financial institutions in the world. They are using our flagship solution AG|Capital - to fast-track building a world-class wealth platform to better support their Wealth Managers & empower their customers. Through AG|Capital's increasing network of investment product & liquidity providers, our clients are able to achieve great strides in achieving business automation and a truly open architecture business platform to grow Assets Under Management & Revenues in a sustainable fashion.

AG|Delta's achievements include being recognized as a Top  E-Commerce & Client Interface Solution Provider in the Structured Products Global Survey for the last 3 years running as well as recently receiving the prestigious Red Herring Asia 100 VC award.

For more about the AG|Delta story click here.